Newcomer’s Guide
Welcome to The Pearl Island, your new home…
Discover the extraordinary experience waiting for you in this beautifully diverse community with this comprehensive handbook. At United Development Company (UDC), we understand that moving to a new place can be overwhelming, which is why we have put together this guide filled with helpful information to make your transition to The Pearl Island as smooth as possible.
Choosing The Pearl Island means choosing a marvelous journey filled with new experiences and everlasting memories created with your loved ones. Our commitment to providing a life of luxury is evident in every aspect of our community, from the sustainable-driven practices to the convenience and efficiency of our services.
To ensure you have an outstanding experience here, we've included everything you need to know in this handbook. From community guidelines to useful contact information, we have got you covered. We update this handbook annually to keep you informed of any new announcements or changes.
If you have any queries, our 24/7 unified contact center "Ittisal" is always available to assist you. You can reach us at 8006222 or send us an email at ittisal@udcqatar.com
Planning your move-in
Moving homes can be a stressful and exhausting process, which is why it's crucial to plan ahead and ensure a smooth transition before your moving-in date.
As a newcomer to The Pearl Island, you don't need to obtain a permit to move into your new home. However, it's important to ensure that the moving company you hire has insurance to cover any accidents or damages that may occur during the move-in process.
The moving company must visit UDC's security team at Medina Centrale Building 01, UDC offices (as indicated on page 18 of the map) on the day of the move-in. The driver of the moving truck is required to provide his QID/Qatar Driver's license information, and the contracted moving company should have insurance that covers any accidents or damages that may occur during the move-in process.
In order to minimize disruptions to nearby residents, move-in days are permitted between Saturday and Thursday from 8:00 am to 10:00 pm, and on Friday and Saturday from 10:00 am to 10:00 pm.
Newcomers who are moving into multiple apartments or residential properties are requested to be mindful of their belongings during the transportation process and take care not to damage other residents’ properties or common areas such as lifts, doors, wall paint, parking bollards, and so on. If any repairs or replacements are necessary, the newcomers will be held responsible for any associated costs.
At a glance - Your community facilities & amenities
SPORT & LEISURE
- Corinthia Yacht Club
- Marina Berths
- Resident Beaches
- Swimming Pools
- Tennis Courts
- Basketball Courts
- Padel Courts
- Squash Court
- Football Field
- Resident Parks
- Kids Play Areas
- Kids Waterpark
- Duck Lake
- Pet Park
- Jogging Track
- Cycle Track
- Gyms/Fitness Centres
HOTELS
- Marsa Malaz Kempinski
- Sedra Arjaan by Rotana
- Hilton The Pearl Residences
- St. Regis Marsa Arabia
- Retaj Baywalk Residence
- Four Seasons Resort and Residences
SHOPPING & DINING
- Shopping Malls
- Restaurants
- Retailers (Lifestyle, Furniture, Sporting and Marine Apparel, Perfumes & Cosmetics, Fashion, Jewellery, Accessories etc…)
- Food Trucks
- Cafés
- Supermarkets/Hypermarkets
- Cinema Complex
- Entertainment Centers
- 24/7 Outlets & Convenience Stores
EDUCATION
- Nurseries
- Music/Arts Centres
- United School International
MISCELLANEOUS UTILITIES
- The Pearl International Hospital
- Woqod Petrol Station
- Pharmacies
- Government Services Complex
- Traffic Department
- Civil Defense Station
- Beauty Parlors
- Cosmetic & Vet Clinics
- Banks
- Mosques and Prayer Rooms
- Laundry Services
- Car Repair Workshops
- Automotive Showrooms
At a glance – The development
- Largest Project by UDC
- Size: 4 million sqm
- Man-Made Island
- First Urban Development Project in Qatar Offering Freehold Ownership
- Best Mixed-Use Development and Design Awards
- Award-Winning and Largest Marina in Qatar
- Longest Waterfront Retail Walkway
- Home to the World’s Biggest District Cooling Plant
- Smart & Sustainable Features
- Doha’s Fastest Growing Community
370
Operational Retail& F&B Brands
52,000
Current Residents
34 MILLION
Annual Visitors
22,000
Total Residential Units
Settling into your new home
The curtains are up, the TV is in place and the house-warming gifts are coming in. The move-in process is finally complete, and it’s time to enjoy everything The Pearl Island has to offer.
SERVICES TO THE COMMUNITY
Khadamati
The Pearl Registry Department
As a newcomer to The Pearl Island, you can take advantage of the "Khadamati" single window service center, which offers a hassle-free way to complete your transactions. Whether you're an investor, retailer, or resident, you can benefit from a variety of services (both governmental and non-governmental), including:
- Company Registration and issuance of commercial licenses.
- Legalization and authentication of documents and issuance of Tourism licenses.
- Issuance of Labor approvals and Education Institute/ Nursery licensing services.
- Translation, recruitment, driving school and vehicles inspection services.
- Passports, Traffic Department, Security Systems, issuance of Police Clearance and Civil Defense Services.
- Licensing of Medical Institutions and Medical Commission Services.
- Customs Clearance and Kahramaa Services.
- Embassy Legalization.
Free Limousine Service
Residents and visitors of The Pearl Island can now enjoy the ultimate luxury and eco-friendly transportation services completely free of charge! By simply calling Ittisal on 8006222, a professional driver can be reserved to take you to your desired destination within The Pearl Island. This exclusive service is available from 10:00 am to 10:00 pm, with timings subject to variation during Ramadan and holidays.
What's even more exciting is that The Pearl Island Limousine Services fully support Qatar’s national climate change policy, with a strict reduction of Greenhouse emissions (GHG) by up to 65% compared to conventional limousine services. This not only helps to combat climate change but also contributes to reducing the urban heat effect on the Island. So, sit back, relax and enjoy the ride while doing your part for the environment!
The Pearl Island Mobile Application
Discover a whole new level of convenience with The Pearl Island mobile application! Designed to cater to the needs of both residents and visitors, the app offers a wide range of digital services right at your fingertips. Get an in-depth look at The Pearl Island's numerous destinations, stay updated on the latest news and events, and easily make reservations with just a few taps on your smartphone.
But that's not all. The Pearl Island mobile application also lets you settle payments in a snap, making transactions a hassle-free experience. For more information on how to use the app's payment features, feel free to get in touch with the Ittisal Call Centre at 8006222.
So, download The Pearl Island mobile application today and take the first step towards a more convenient, efficient, and enjoyable experience on the Island!
The Pearl Island Community Application
Welcome to the world of seamless community management with The Pearl Island Community application! Designed to offer owners and tenants a secure and easy way to access information about their properties, the app provides a wide range of community management options, including settling invoices, a directory of useful contacts, a retail directory, and real-time updates on the latest events and news.
To learn more about how the app can benefit you, head over to our ‘Islander Life’ page at www.thepearlqatar.com. And if you're ready to start enjoying the convenience of The Pearl Island Community application, simply scan this code to download it on your Apple or Android device. (display code)
Get started on your journey towards a more streamlined and delightful community living experience on The Pearl Island by downloading the app today!
Ittisal Contact Center
At The Pearl Island, we strive to provide our residents and visitors with the best possible service, and that's why we offer round-the-clock access to our dedicated call center, 'Ittisal'. Whether you have a question, a complaint, or a recommendation, our team is always ready to assist you with a friendly and professional approach.
But that's not all… By registering your details with us, you can enjoy a wide range of benefits, including receiving important updates about your community, notifications of upcoming events, and The Community Newsletter, as well as access to request information and much more.
So, don't hesitate to get in touch with Ittisal and provide your tenancy details, and we'll take care of the rest.
Ittisal Contact Number: 8006222
Email Address: ittisal@udcqatar.com
Health and Safety Guidelines
HOME SAFETY
Ensuring the safety of your home should always be a top priority. As a new resident, it's important to take the time to familiarize yourself with the locations and proper usage of the fire safety equipment in your home. Additionally, it's crucial to know the location of the water supply valves so that you can quickly and efficiently shut them off in the event of a major leak.
Take the time to identify all of the firefighting equipment in your home and ensure that they are within reach and free of any obstructions in case of an emergency.
SMOKE ALARMS
To safeguard the safety of your home and its occupants, it is important to have a functioning smoke and heat detection system installed and to ensure that it is regularly maintained.
Please refer to the Do's & Don'ts section at the end of the Handbook for more information on how to properly maintain and use these safety systems.
MEANS OF ESCAPE
For your safety and that of other residents in the residential property, it is crucial that you know the emergency escape routes and assembly points. You can find these emergency routes and assembly points on the emergency notice panel located in the common area corridors on each floor.
Remember to keep these emergency routes clear at all times to ensure a safe and quick evacuation in case of an emergency.
FIRE SAFETY
As a resident, it is crucial to know the proper fire prevention and safety precautions to prevent a dangerous house fire. Keep the fire equipment free of obstructions to ensure easy access in case of an emergency.
To minimize the risk of a fire accident, avoid the activities that are highlighted as the major causes of fire and false alarms. Please take extra caution and be mindful of these activities. It's essential to note that false fire alarm transmissions may result in government charges or penalties.
CARELESS SMOKING
Please be cautious when disposing of cigarettes to prevent any potential fires.
BUKHOOR/INCENSE STICKS
Please exercise caution when burning bukhoor, incense sticks, or similar items as it can be one of the main reasons for setting off unwanted smoke alarms and can even lead to a fire if left unattended.
BBQ ON BALCONIES
You must avoid setting up a BBQ on your balcony as it is prohibited by the Master Community Rules and Regulations. Doing so can cause unwanted fire and lead to injuries and may result in penalties or prosecution for violation.
SMOKE DETECTORS
Make sure to regularly check that your smoke detectors are working and not blocked or covered. It is important to maintain them properly. Remember, tampering with fire alarm devices is a serious offense.
FIRE HAZARDOUS ITEMS
You should identify and remove any fire hazards in your home. Be sure to separate heating items from flammable substances.
UNATTENDED COOKING
Pay close attention when cooking and remember to turn off the cooker or oven before leaving the apartment. It's important to exercise caution and make sure firefighting equipment is available, maintained, and free of obstruction for your family's safety.
Please note that cooking is an age-restricted activity and should be done with caution.
STORING ITEMS ON BALCONIES
It is recommended that you refrain from storing cardboard cartons, plastic boxes, garbage bags, or any other combustible items that may contribute
to the spread of a fire.
ELECTRICAL MODIFICATIONS & DEVICES
To avoid electrical hazards, it's important not to plug too many devices into a single socket and ensure that all electrical equipment is safe to use. If you encounter any electrical problems or faults, it is advised to seek advice from a qualified professional.
Community Rules and Regulations
As a resident of The Pearl Island community, it is your responsibility to follow the guidelines set forth to maintain the integrity of our community.
These guidelines are legally binding and apply to all residents, guests, visitors, and domestic workers. It is therefore crucial that you familiarize yourself with these guidelines and ensure that you do not violate them.
For more information, please find the guidelines listed on our ‘Islander Life’ page at www.thepearlqatar.com
Key Community Guidelines
- Dispose of waste only in the designated areas and make sure to not leave waste beyond these locations to avoid violating the Master Community rules and regulations.
- Always park your vehicle(s) in the allocated parking space(s). Do not park on yellow lines or in areas where traffic signs advise against parking. Wrong or incorrect parking is an illegal offense and will be enforced by the Traffic Department.
- Remember that The Pearl Island is a pedestrian-friendly community. Be sure to give way and provide priority to pedestrians.
- If you have pets, make sure to maintain proper etiquette by cleaning up after them and keeping them on a leash in communal areas.
- Do not store personal items in communal or parking areas as this is prohibited.
- Observe the road speed limits and follow the guidelines provided in the Do’s and Don’ts section of this handbook to avoid setting off a false smoke alarm.
- Do not dry laundry on balconies and avoid causing disturbance by playing music loudly or making excessive noise.
- If you plan to make any modifications, renovations, or improvements to your home, obtain approval from the Master Developer prior to starting the work.
- Do not carry out any commercial activities from your residential property or common areas.
Access Guidelines
GATE BARRIER ACCESS
In order to access through the gate barriers, you need to register your details. Please contact Ittisal Call Centre at 8006222 or the Concierge of your building.
GUEST/VISITOR ACCESS
If you need to allow guests, visitors, or delivery personnel to access via a gate barrier, please contact the security officer at your specific building.
VISITOR PARKING
When accessing communal parking areas, please note that residents do not have exclusive rights to any common area parking bays. Instead, there are specific visitors’ parking bays located across the Island, as well as adjacent to the retail areas, which includes Valet Parking.
It is important that cars are parked correctly within the allocated space to avoid receiving a violation notice or being reported to the Traffic Department. Please also be aware that there is a maximum 48-hour parking limit at outdoor public parking and retail areas, and exceeding this limit may result in your vehicle being towed to a designated location.
Additionally, abandoned, and unmaintained vehicles may be issued with a panel written warning before being towed away. Please note that the cost of vehicle tow service will be directly charged to residents and visitors.
To help maintain the high-end luxury living experience at The Pearl Island, please ensure that your vehicle is kept clean and well-maintained at all times.
Electricity and water accounts
Make sure to obtain the water and electricity account details from your landlord or seller, if not directly covered. You can pay through various options including the Kahramaa website.
In case of any inquiries or assistance, the providers can be contacted on the following number, Kahramaa: 991
District Cooling System
The Pearl Island operates an ecofriendly district cooling system. It is the responsibility of the property owner or resident to settle cooling services invoices, if not covered directly by the landlord.
There are two components to the monthly cooling charge:
- Consumption Charge: The cost of actual consumption is based on meter readings.
- Capacity Charge: This is a fixed charge to cover the maintenance, operations and upkeep of the central cooling plant and it also covers maintenance of the individual meters. There is also a small administration charge.
Once you register with Qatar Cool’s Contact and Information Centre, you will receive bills via your nominated email address(es). Ensure to check your junk folder and mark our emails as safe. On-time payment of these bills is essential to ensure continuity of cooling service to your unit and to avoid disconnection.
For your convenience, you can make payments through bank transfer, cash or cheque deposit, or more conveniently online by visiting www.qatarcool.com/qa or by downloading Qatar Cool's mobile application.
Service Charge Payment
As a homeowner, you are responsible for paying the service charge, which covers your unit's share of the costs for managing the common areas. This includes general maintenance and repairs, operational requirements, utility expenses, soft services, and enhancements, among others.
Additionally, the service charges contribute towards a reserve/sinking fund.
Please note that the service charge amounts may vary from year to year, depending on the approved budgets by the owners. It is your responsibility to make this payment on a quarterly basis in advance.
The Pearl Island Security
The Pearl Island Security Team is available to assist you with various issues, including lost and found items, parking problems, noise complaints, accidents, theft, missing persons, urgent medical assistance, and fire.
To access The Pearl Island’s security services, contact Ittisal at 8006222 for guidance. In case of an emergency, please dial 999.
Garbage Collection & Recycling
As a resident of a residential building or tower, please ensure to use the garbage chutes located on each floor in the garbage chute rooms. If you reside in a villa or townhouse, please place your garbage in the designated chute or trash containers. Follow the Pneumatic Waste Management System (ENVAC) guidelines as displayed.
Remember that littering in public and common areas is not allowed, and a violation may result in a penalty of up to QAR 10,000. Please use the waste bins provided throughout The Pearl Island public locations.
To dispose of bulk and hazardous waste, including batteries, please contact Ittisal at 8006222 or email ittisal@udcqatar.com for necessary support.
To contribute to The Pearl Island’s recycling initiative, dispose of recyclable items such as glass, plastic, paper, cardboard, e-waste, and oil waste in the designated waste recycling bins. Contact Ittisal for more information about the available locations.
Improper waste disposal or leaving unattended waste may result in Panel Master Community Violations. Please refer to the Do’s and Don’ts guideline for the Pneumatic Waste Management System (ENVAC).
Public Transport & Taxi Services
BUS SERVICE
If you want to move around The Pearl Island, you can use the
various bus stops available across the Island. If you plan to use the Doha
Metro, you may use the Metrolink service to reach Legtaifiya Station.
The electric buses operated by Mowasalat are air-conditioned, and
the Metrolink service is free of charge.
Mowasalat operates air-conditioned electric buses, and using bus
services supports Qatar National Vision 2030 to reduce Carbon Emission by 2030.
WATER TAXIS
As a resident of The Pearl-Island, you can also enjoy an eco-friendly water taxi experience to commute around the Island.
The service operates from Porto Arabia every day from 8:00 am to 12:00 midnight. Each shuttle can accommodate up to 10 persons, and a single round trip costs QAR 25 per person, lasting around 20-25 minutes.
The Pearl Island water taxi offers a luxurious and sustainable experience with zero carbon emissions, providing a pleasant noise-free ride that contributes to supporting a stress-free ecological ecosystem and marine life.
